Last updated: November 3, 2026
These terms are an agreement between you, the Shopify merchant who installs Chatlane (“you”), and Cyber Nest (“we”, “us”). By installing or using Chatlane you agree to them. If you do not agree, please do not install the app.
1. What Chatlane does
Chatlane adds a chat button to your Shopify storefront. When a shopper taps it, it opens a messaging app or contact method you have set up (such as WhatsApp, SMS, phone, email, Messenger, Instagram or Telegram) with a prefilled message. Conversations happen in those third-party apps, not in Chatlane.
2. Your account and eligibility
You need an active Shopify store to use Chatlane, and you must follow Shopify’s own terms. You are responsible for the settings you configure and for anyone you give access to your Shopify admin.
3. Plans, trial and billing
- The Free plan costs $0.
- The Pro plan costs $5 per month or $50 per year (USD) and starts with a 7-day free trial.
- All charges are billed through Shopify and appear on your Shopify invoice. Shopify’s billing terms apply, including taxes.
- You can switch plans or cancel at any time from the app. Uninstalling the app ends your subscription. Refunds are handled under Shopify’s billing rules. [Owner: confirm refund policy.]
- We may change prices with at least 30 days’ notice. [Owner: confirm notice period.]
4. Acceptable use
You agree not to use Chatlane to:
- break any law, or the terms of Shopify or of any messaging service you link to;
- send spam or contact people who have not asked to be contacted;
- sell illegal or prohibited goods, or mislead shoppers;
- interfere with, reverse engineer or overload the service.
5. Third-party services
WhatsApp, Messenger, Instagram, Telegram, SMS and email are run by other companies. We do not control them and are not responsible for their availability, policies or how they handle messages. Make sure your use of each one follows its rules.
6. Data and privacy
Chatlane stores no shopper personal data, only daily tap counts. Our privacy policy explains what we store and how deletion works. You remain responsible for your own store’s privacy notice to shoppers.
7. Your content
You keep ownership of what you put into Chatlane, such as messages, agent names and photos. You give us permission to store and display it only as needed to run the app for you. Make sure you have the right to use any names and photos you add.
8. Our service
We work to keep Chatlane fast and reliable, but we provide it “as is” without guarantees that it will always be available or error-free. We may improve, change or stop features, and will give reasonable notice before removing a paid feature.
9. Liability
To the extent the law allows, we are not liable for indirect or consequential losses, such as lost sales or profits, and our total liability is limited to the amount you paid us for Chatlane in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
10. Ending the agreement
You can stop using Chatlane at any time by uninstalling it. We may suspend or end access if you break these terms. After uninstall, your data is deleted as described in the privacy policy.
11. Changes to these terms
We may update these terms. We will change the “Last updated” date above and, for material changes, notify you in the app or by email. Continuing to use Chatlane after a change means you accept it.
12. Contact
Questions about these terms: [email protected]. For help with the app, visit Chatlane support.